With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).

O2 Switch Up is included with Plus Plans and Ultimate Plans at no extra cost, or you can add it to a Custom Plan as a Bolt On for £6.99 a month.

Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.

Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll take out a Plus Plan or Ultimate Plan for whichever phone you’ve picked. Don’t forget you’ll need to take out another plan with Switch Up included or add it to a Custom Plan as a Bolt On for £6.99.

If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.

If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.

Just so you know, Switch Up isn’t available on Classic Plans or SIM Only plans.

You can get O2 Switch Up in an O2 store,  our website, by signing in to My O2 or calling us for free from on O2 phone or landline on 0808 002 0202.

You'll need to take out or upgrade to a new Plus Plan, Ultimate Plan or any other Custom Plan. If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to any other Custom Plan for an additional £6.99 a month.

Just so you know, Switch Up isn’t available on our SIM Only plans.

When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.

You need to take out a Plus Plan, Ultimate Plan or Custom Plan with the phone you choose (including our Like New range). O2 Switch Up isn’t compatible with laptops, tablets, smartwatches or any other connected devices.

Head to any O2 store to swap your current phone for a new one. Find your nearest O2 store.

Or if you’d rather swap by post, just give us a call on on 0808 002 0202 or log into My O2 to get started.

If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.

You need to have O2 Switch Up either as part of a Plus Plan or Ultimate Plan (at no extra cost) or with any other Custom Plan (for an additional £6.99 a month) – it’s not available with SIM Only plans.

Your current phone also needs to be in good enough nick – meeting our grading criteria – and your O2 account can’t be in arrears. Upgrades may be subject to passing a credit/fraud check.

So, if you’ve seen something you like, pop into an O2 store and return your phone to us. Or if you’d rather switch by post, just give us a call on on 202 or log into My O2 to get started

To do our bit for the planet, we take back your old phone and refurbish it, wiping any data before we sell it on to someone as one of our Like New phones.

No. You have two options to choose from once you’re ready to upgrade:

1. You can use O2 Switch Up to get a new phone, which means you won’t get any money back when you recycle your old phone.
2. You can recycle your old phone using the Enhanced O2 Recycle Payment and be reimbursed for the recycle value of it (plus any enhanced value), but this means you won’t be able to use O2 Switch Up.

If you’re on a Plus Plan or Ultimate Plan, you’ll automatically get O2 Switch Up when your plan begins.

If you’re on a Custom Plan, you can only add the Switch Up Bolt On when you first take it out, or if you’re still within your 14-day change of mind period.

You can upgrade your Custom Plan early by paying off your remaining balance and taking out a new Plus Plan or Ultimate Plan (getting Switch Up automatically at no extra cost) or any other Custom Plan (and adding Switch Up as a Bolt On for an additional monthly cost).

O2 Switch Up isn’t a replacement for insurance – it compliments it. So, if your phone’s damaged, lost or stolen, you’ll still need to make a claim on your insurance before you can make the most of Switch Up.

Absolutely. O2 Switch Up doesn’t replace insurance – it compliments it.

View our terms and conditions.

O2 Switch Up Plus Plan or Ultimate Plan customers

If you got O2 Switch Up as part of a Plus Plan or Ultimate Plan tariff before 3 August 2023 and have stayed on a Plus Plan or Ultimate Plan since then, you can continue to swap your phone whenever you like.

If you got O2 Switch Up as part of a Plus Plan or Ultimate Plan tariff from 3 August 2023, you can swap to a new phone every 90 days.

O2 Switch Up Bolt On customers

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan before 3 August 2023, you can still swap your phone whenever you like.

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan from 21 May 2024, you can swap to a new phone every 90 days.

Once you’ve decided to swap your phone for a new one, you’ll need to check your current phone meets our grading criteria (if it’s in good enough nick). If it does, remember to back up all your contacts, pictures, videos and whatever else you’ve got on your phone so you don’t lose them. You’ll also need to turn off any passwords you’ve set.

If you’re not sure how to do any of these things, pop into an O2 store and one of our advisers can talk you through it.

Once you’ve got O2 Switch Up, you can swap your phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn't matter how long you've got left on your current contract – we'll pay it off for you. You just need to make sure your current phone meets our grading criteria.

You can only switch the phone you originally bought as part of your Plus Plan, Ultimate Plan or Custom Plan. The only exception is if you’ve had a replacement phone through an insurance claim, as long as it’s the same make and model, or better.

You can switch your current phone for any other one you like, including our range of Like New phones. You can’t currently switch your phone for laptops, tablets, smartwatches or any other connected devices.

Don’t forget, you’ll need to make sure you take out either a Plus Plan, Ultimate Plan or any other Custom Plan with O2 Switch Up added as a Bolt On if you want to switch your phone again.

We can’t give your old phone back once you’ve switched it for a new one, as we’ll have already started to refurbish it as one of our Like New phones. The good news is, as long as you’re still on a Plus Plan, Ultimate Plan or any other Custom Plan with O2 Switch Up added as a Bolt On, you can switch your phone to a new one, every 90 days.

Our Custom Plans are flexible. This means you can change your airtime plan up or down, once a month. Find out more about our flexible tariffs and other benefits.

If you move from a plan that includes O2 Switch Up to any other Custom Plan, without upgrading or resigning, you’ll lose Switch Up as a benefit.

You’ll also keep Switch Up if you’re on a Custom Plan (with Switch Up added as a Bolt On) and you move to either a Plus Plan, Ultimate Plan or any other new Custom Plan.

If you move from your existing Plus Plan or Ultimate Plan to another Plus Plan or Ultimate Plan, you’ll keep Switch Up as normal.

If you’ve already got O2 Switch Up, you're free to swap to a new phone every 90 days. If you don’t have O2 Switch Up, you can still upgrade your plan early.

We don’t accept stolen or barred phones. The same goes for any with fake software installed on them.

If you’re planning on returning your current phone to us, you’ll need to make sure it meets our grading criteria. This means it’s free from:

• Cracks, chips or deep scratches on the front, back or edge of the device
• Any LCD damage that consists of missing pixels or lighting issues
• Any functional damage, e.g. (but not limited to):
  • Camera (front and back)
  • Audio – speaker and mic
  • Connectivity – Bluetooth/WiFi/calls
  • Power and charge
  • Buttons not working as expected
• Any water damage shown on the phone’s indicator or moisture visible on the screen or camera
• Fake parts like a non-genuine screen replacement
• Software locks like Find My iPhone or Google (must be removed before you swap your phone)
• Stolen, barred or fake software

For more information, please see our O2 Switch Up condition guide.

We can’t accept and take back any phones that don’t meet our grading criteria and you can cancel O2 Switch Up at any time. Just head to My O2 to remove it. You do, however, have four alternative options:

1. You can make a claim for any damage to your phone through your insurance (as long as you took it out)
2. You can book your phone in to be repaired by O2
3. You can offset some of the remaining balance on your plan with O2 Recycle before you upgrade
4. You can pay off your existing plan to upgrade early – and you’ll keep your current phone, too