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An error occurred while processing the template. 
Template inclusion failed (for parameter value "/o2-theme_SERVLET_CONTEXT_/wcm/templates/eckoh-chat-template.ftl"):
Unable to find FreeMarker template with ID o2-theme_SERVLET_CONTEXT_/wcm/templates/eckoh-chat-template.ftl

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FTL stack trace ("~" means nesting-related):
	- Failed at: #include "/o2-theme_SERVLET_CONTEXT_/...  [in template "20101#20128#1642223" at line 6, column 1]
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1<#-- 
2Please add the below entries in portal-ext.properties file  
3eckho.chat.url=https://o2chat.o2.co.uk/v03/providers/O2/button/status.php 
4--> 
5 
6<#include "/o2-theme_SERVLET_CONTEXT_/wcm/templates/eckoh-chat-template.ftl">