What's new in My O2 Business

We listened carefully to your My O2 Business feedback , and we’re pleased to  bring you a variety of improvements. 

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Do more, online

Use Bill Analyser to create service requests – from bulk bars to updating cost centre and user details.

Benefits for you:
•    We’re fully automated, no more waiting around for requests to be completed by a human
•    We’ve built some cool new features, such as Request and Approver. This allows users who don’t have full admin access to request a change, which will then go to the designated admin within the business
•    We’ve improved our search capability. You can now search for more than one user using any of the key fields like Username, SIM, Subscription or Mobile number

How do I set up a service request?

Improvements from previous releases

We continually evolve based on your valuable feedback.  Our updates have delivered enhanced alerts and a more intuitive and efficient online experience.

New alert features available:
•    Shared bundle alerts: stay proactive by setting multiple pre-warning data alerts at specific usage thresholds. This enables efficient data management and prevents unexpected charges
•    Customisable usage alerts: personalise alerts for UK and the EU or Rest of World data, offering tailored oversight suited to individual or company needs
•    Spend alerts: set spend thresholds for one or more of your subscribers, putting you in control of out-of-bundle charges
•    Notifications: alerts are displayed in the Portal and sent by email to the admin user, or any other designated email

How do I create an alert?
How do I edit or delete an alert?

Pop back to this page again to discover more exciting improvements with My O2 Business.