Spend caps are available to new and re-signing customers on all our tariffs offered online and in O2 retail stores.

Spend Caps are not available on Best for Business PAYU, Mobex, tariffs with shared minutes or shared data, any tariffs that are no longer on sale and all bespoke tariffs. 

Spend Caps are not compatible with Private APNs or Mobile Device Management solutions.

•    No Spend Cap; or
•    A Spend Cap set at £0, £5, £10, £15, £20, £30, £50, £75, £100 and £200.

Any chargeable usage outside of your monthly allowance or outside of any Bolt On allowance such as: 

•    Additional calls, texts and data usage when your standard monthly allowance or Bolt On allowance has run out.
•    Calling and texting non-geographical or premium rate numbers other than from those premium rate numbers relating to charities which sit outside your Spend Cap, as set out below.
•    Calling and texting any international number from the UK (unless international calling is included in your monthly allowance).
•    Calling and texting any number outside of our Europe Zone when you’re in our Europe Zone (excluding the UK).
•    Calling, texting and using data when you’re in a country which is outside of our Europe Zone. 
•    Calling directory enquiry services. 
•    The charge you pay to O2 for accessing any third party services. 

•    Recurring charges towards your Airtime Plan, Device Plan, and insurance. 
•    The price for purchasing a Bolt On which you opt-in to. e.g. Rest Of World Pass.
•    Any charity donations made from your phone.  
•    Any charges relating to the management of your account which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
•    All premium rate messages sent and received - such as competitions/3rd party services - will contribute towards your available Spend Cap.

Your Spend Cap will be activated once you receive a confirmation message from us – this will be within 48 hours from when we activated your sim or re-signed.  We will text you, and where we have your email address, email you, to let you know your Spend Cap has been activated. Until that point you’ll be charged for any out of bundle usage.
 

Any further chargeable out-of-bundle usage will not be possible. If you use up your monthly allowance and any Bolt On allowance you have, any additional calls, texts and data usage will be barred. You’ll always be able to make calls to O2 customer service and calls to emergency services from your O2 mobile. 

•    If you would like to make any changes to your Spend Cap, the bill payer, or you, can (if you are authorised by the bill payer in writing to do so): 
•    Increase your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page.
•    Choose to remove your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page.
•    Buy a one-off or recurring Bolt On if you need extra minutes, texts or data 
•    Buy our Rest Of World Pass and use it to roam in destinations outside our Europe Zone.  For more information, click here

If you use up your monthly allowance and any Bolt On allowance, any additional chargeable usage will be barred.  

Once a day, you can add, remove or increase your Spend Cap at any point by calling customer service (8002 for free from your O2 mobile), or through our webchat lower down this page. This can take up to 24 hours to take effect. 
 

You can reduce your Spend Cap once a month by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page. Your new Spend Cap will take effect on your next bill cycle date. 
 

•    You can increase your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page. 
•    You can choose to remove your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page.
•    You can buy a one-off or recurring Bolt On if you need to extra minutes, texts or data.
•    You can buy a Rest Of World Pass Bolt On to roam in destinations outside our Europe Zone here. 

You’ll be able to make and receive calls and texts and use data. Charges will all count towards your Spend Cap.  And this will mean that your Spend Cap will be used up quicker.

You can buy a Rest Of World Bolt On if you’re heading to a destination outside our Europe Zone. For £7.50 you‘ll get up to 500MB, 200 minutes and 200 texts, for 24 hours.

To find out more, click here

If you’re travelling outside of our Europe Zone and don’t have a Spend Cap you’ll automatically benefit from a Rest Of World Pass. For £7.50 you’ll get up to 500MB, 200 minutes and 200 texts, for 24 hours. You’ll be capped at one pass per 24 hours.

You can change your capping option to:

•    Two passes per 24 hours; or
•    Uncapped passes.