I have problems using the internet connection on my Google Pixel 7 Pro
If you can't use your phone's internet connection, there may be several causes of the problem.
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=220&height=478)
Slide two fingers downwards starting from the top of the screen.
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=220&height=478)
Press Network and Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=220&height=478)
Press Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-f4dc1f92-97c4-43de-b719-0c016cd7075b.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-f4dc1f92-97c4-43de-b719-0c016cd7075b.png?width=220&height=478)
Press Access point names.
![](https://cdn.sp-selfservice.com/ml/121124-f-4c0cff1d-dd86-4fb0-b777-b07c822d12e0.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-4c0cff1d-dd86-4fb0-b777-b07c822d12e0.png?width=220&height=478)
Press the new data connection icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=220&height=478)
Press Name.
![](https://cdn.sp-selfservice.com/ml/121124-f-210963e4-3e78-4ffd-af5d-03138418722d.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-210963e4-3e78-4ffd-af5d-03138418722d.png?width=220&height=478)
Key in O2 UK Internet and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=220&height=478)
Press APN.
![](https://cdn.sp-selfservice.com/ml/121124-f-f801b33e-a4da-4f06-a8ac-3e9214d51062.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-f801b33e-a4da-4f06-a8ac-3e9214d51062.png?width=220&height=478)
Key in mobile.o2.co.uk and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=220&height=478)
Press Username.
![](https://cdn.sp-selfservice.com/ml/121124-f-20a5f5a8-317a-45fd-a21c-ff77bc4426fb.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-20a5f5a8-317a-45fd-a21c-ff77bc4426fb.png?width=220&height=478)
Key in o2 and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-e8ce9151-9a12-498e-9b43-64e75b8c3aac.png?width=220&height=478)
Press Password.
![](https://cdn.sp-selfservice.com/ml/121124-f-ada67326-6026-477b-8ec9-00bc48ef0fc1.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-ada67326-6026-477b-8ec9-00bc48ef0fc1.png?width=220&height=478)
Key in p and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=220&height=478)
Press MCC.
![](https://cdn.sp-selfservice.com/ml/121124-f-cde7ef38-861d-4ccc-8e02-bd4c22314745.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-cde7ef38-861d-4ccc-8e02-bd4c22314745.png?width=220&height=478)
Key in 234 and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=220&height=478)
Press MNC.
![](https://cdn.sp-selfservice.com/ml/121124-f-9f499f45-0f9d-4ecf-b48c-f155a60ca128.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-9f499f45-0f9d-4ecf-b48c-f155a60ca128.png?width=220&height=478)
Key in 10 and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=220&height=478)
Press Authentication type.
![](https://cdn.sp-selfservice.com/ml/121124-f-66f2bd9d-4da2-48c8-8e29-0a4da3e67017.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-66f2bd9d-4da2-48c8-8e29-0a4da3e67017.png?width=220&height=478)
Press PAP.
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=220&height=478)
Press APN type.
![](https://cdn.sp-selfservice.com/ml/121124-f-8aa0396c-f6e5-45c4-a289-32712981645a.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-8aa0396c-f6e5-45c4-a289-32712981645a.png?width=220&height=478)
Key in default and press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-95aacbb9-54d1-4318-b226-92075e7af345.png?width=220&height=478)
Press the menu icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-281b25eb-e1c9-46cb-94e3-91d072bf3286.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-281b25eb-e1c9-46cb-94e3-91d072bf3286.png?width=220&height=478)
Press Save.
![](https://cdn.sp-selfservice.com/ml/121124-f-58365df1-17f8-4a6f-9178-eea831105add.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-58365df1-17f8-4a6f-9178-eea831105add.png?width=220&height=478)
Press the field next to the required data connection to activate it.
![](https://cdn.sp-selfservice.com/ml/121124-f-75a09eda-8a1d-46f0-87f2-6addeef5929c.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-75a09eda-8a1d-46f0-87f2-6addeef5929c.png?width=220&height=478)
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=220&height=478)
Slide two fingers downwards starting from the top of the screen.
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=220&height=478)
Press Network and Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=220&height=478)
Press Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=220&height=478)
Press the indicator next to 'Mobile data' to turn the function on or off.
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=220&height=478)
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-77cb4bcd-1cc2-4faf-8966-0e88cefc90c9.png?width=220&height=478)
Slide two fingers downwards starting from the top of the screen.
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-27124368-2cf7-4c11-bad2-7317256c468a.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-1230cb44-c54b-4439-bdb8-341a2e9b9bdf.png?width=220&height=478)
Press Network and Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-7d00a76c-70a9-40e7-8f4e-5ab7bc8d1991.png?width=220&height=478)
Press Internet.
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-76947c84-ff07-4390-8019-cf253943f99f.png?width=220&height=478)
Press the settings icon.
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=220&height=478)
Press the indicator next to 'Roaming' to turn the function on or off.
![](https://cdn.sp-selfservice.com/ml/121124-f-371cf65d-0be6-4442-a3f3-970b9802a570.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-371cf65d-0be6-4442-a3f3-970b9802a570.png?width=220&height=478)
If you turn on the function, press OK.
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=352&height=764)
![](https://cdn.sp-selfservice.com/ml/121124-f-18a81724-791e-4070-a128-4dc58fe2ee35.png?width=220&height=478)
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Press and hold the Side key until your phone restarts.
![loader](/help/phones-sims-and-devices/_nuxt/loader.BU3jhCRe.gif)