Are you on a Device Plan or Pay Monthly contract? Once you reach the end and everything is paid off, you may be eligible to upgrade your device. It means you have the chance to get the latest handsets with the coolest new features.
In this help guide, we answer all the important questions you might have about upgrading – and when you'll be able to do so.
When can I upgrade my phone?
The quickest way to find out when you can upgrade is by signing in to My O2.
If you've already paid off your Device Plan, you'll be able to upgrade your device at no extra cost. The same applies if your contract is now at an end.
Upgrading on O2 Refresh
If you're on O2 Refresh, you can upgrade whenever you like if you pay off the rest of your Device Plan. You won't even need to pay anything upfront for your new device.
If you took out an O2 Refresh contract after 17 December 2021, your Airtime Plan and Device Plan will unlink. When this happens, you'll have a few options:
Keep both plans as they are
Cancel your Airtime Plan and keep paying off your Device Plan installments as normal
Cancel both plans – but you'll need to settle any outstanding amount on your Device Plan if you choose this option
If you're on a standard (non-O2 Refresh) contract that hasn't ended yet, you might have the option to pay a fee to upgrade early.
O2 Switch Up
With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you.
How do I upgrade my phone on O2?
Just sign in to My O2 to see your available options and to get started. If you need to pay an early upgrade fee, or your remaining Device Plan balance, it will be added to your basket – along with your upgrade order.
You can also upgrade your O2 phone in one of our stores.
