With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).

O2 Switch Up is included with Plus Plans and Ultimate Plans at no extra cost, or you can add it to a Custom Plan as a Bolt On for £6.99 a month.

Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.

Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll take out a Plus Plan or Ultimate Plan for whichever phone you’ve picked. Don’t forget you’ll need to take out another plan with Switch Up included or add it to a Custom Plan as a Bolt On for £6.99.

If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.

If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.

Just so you know, Switch Up isn’t available on Classic Plans or SIM Only plans.

You can get O2 Switch Up in an O2 store,  our website, by signing in to My O2 or calling us for free from on O2 phone or landline on 0808 002 0202.

You'll need to take out or upgrade to a new Plus Plan, Ultimate Plan or any other Custom Plan. If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to any other Custom Plan for an additional £6.99 a month.

Just so you know, Switch Up isn’t available on our SIM Only plans.

When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.

You need to take out a Plus Plan, Ultimate Plan or Custom Plan with the phone you choose (including our Like New range). O2 Switch Up isn’t compatible with laptops, tablets, smartwatches or any other connected devices.

If you’re on a Plus Plan or Ultimate Plan, you’ll automatically get O2 Switch Up when your plan begins.

If you’re on a Custom Plan, you can only add the Switch Up Bolt On when you start the Custom Plan, or if you’re still within your 14-day change of mind period.

You can upgrade your Custom Plan early by paying off your remaining balance and taking out a new Plus Plan or Ultimate Plan (getting Switch Up automatically at no extra cost) or any other Custom Plan (and adding Switch Up as a Bolt On for an additional monthly cost).

Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.

Or if you’d rather switch by post, just give us a call on 202 or log into My O2 to get started.

If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.

O2 Switch Up Plus Plan or Ultimate Plan customers

If you got O2 Switch Up as part of a Plus Plan or Ultimate Plan tariff before 3 August 2023 and have stayed on a Plus Plan or Ultimate Plan since then, you can continue to swap your phone whenever you like.

If you got O2 Switch Up as part of a Plus Plan or Ultimate Plan tariff from 3 August 2023, you can swap to a new phone every 90 days.

O2 Switch Up Bolt On customers

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan before 3 August 2023, you can still swap your phone whenever you like.

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan from 21 May 2024, you can swap to a new phone every 90 days.

View our terms and conditions.