Pay Monthly Service numbers, access charges and international calls
| Voice call charges |
Pay Monthly |
| 084/087 Access Charge |
83p per minute |
| 09 Access Charge |
83p per minute |
| 118 Access Charge |
83p per minute |
| 0800 / 0808 |
Free |
| Standard non-emergency (101) |
Free |
| Blind and disabled directory enquiries (196) |
Free |
| Voicemail |
20p per minute |
The following tables of Pay Monthly extra charges will be subject to an annual 5% increase, effective every 1 April.
| Voice call charges |
Pay Monthly |
| 05 |
35p per minute |
| 076 |
Up to 65p per minute |
| 07 non-mobile and call forwarding services |
55p per minute |
| Directory Enquiries (118402) |
£1.50 per minute |
| UK to Ireland |
22p per minute |
| UK to EU destinations |
22p per minute |
| UK to Isle of Man, Jersey, Guernsey |
62p per minute |
| UK to All other destinations |
£3.91 per minute |
| Standard call and text charges |
Pay Monthly |
| Voice Call |
83p per minute |
| Video Call |
75p per minute |
| Text (SMS to UK Mobile numbers) |
40p per message |
| Text (SMS to Isle of Man, Jersey, Guernsey) |
40p per message |
| Text (SMS to EU) |
6.2p per message |
| Text (SMS to International) |
83p per message |
Picture Message (MMS)
(Unlimited MMS messages included with Ultimate Plan) |
83p per message |
Customer service charges
Check the table to see what you’ll be charged for certain services.
| Online Billing1 |
Free |
| Paper Bill – summary |
£2 |
| Paper Bill – itemised |
£2.50 |
| Phone unlocking for Pay Monthly2 |
Free |
| Late payment fee3 |
£7.68 |
| Replacement SIM card |
Free |
| Changing your phone number |
One free, then £35 |
| Reconnection |
£25 |
| Payment failure or non-payment |
£6 per failure |
1Sign up to My O2 to access your bill online.
2Sign in to your My O2 account to ask us to unlatch your current or previous phone.
3Your bill is due 14 days after it's produced. If you haven't paid by day 20, you'll be charged a late payment fee of £7.68.
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