Some types of calls, messaging and data use aren’t included in your tariff, so you’ll be charged extra for them. And if you use up your normal allowance of calls, texts or data, you’ll be charged for any usage on top of this. Take a look at the tables to see how much you’ll pay.
Pay Monthly Service numbers, access charges and international calls
| Voice call charges | Pay Monthly |
|---|---|
| 084/087 Access Charge | 83p per minute |
| 09 Access Charge | 83p per minute |
| 118 Access Charge | 83p per minute |
| 0800 / 0808 | Free |
| Standard non-emergency (101) | Free |
| Blind and disabled directory enquiries (196) | Free |
| Voicemail | 20p per minute |
The following tables of Pay Monthly extra charges will be subject to an annual 5% increase, effective every 1 April.
| Voice call charges | Pay Monthly |
|---|---|
| 05 | 35p per minute |
| 076 | Up to 65p per minute |
| 07 non-mobile and call forwarding services | 55p per minute |
| Directory Enquiries (118402) | £1.50 per minute |
| UK to Ireland | 22p per minute |
| UK to EU destinations | 22p per minute |
| UK to Isle of Man, Jersey, Guernsey | 62p per minute |
| UK to All other destinations | £3.91 per minute |
| Standard call and text charges | Pay Monthly |
|---|---|
| Voice Call | 83p per minute |
| Video Call | 75p per minute |
| Text (SMS to UK Mobile numbers) | 40p per message |
| Text (SMS to Isle of Man, Jersey, Guernsey) | 40p per message |
| Text (SMS to EU) | 6.2p per message |
| Text (SMS to International) | 83p per message |
| Picture Message (MMS) (Unlimited MMS messages included with Ultimate Plan) | 83p per message |
Customer service charges
Check the table to see what you’ll be charged for certain services.
| Online Billing1 | Free |
|---|---|
| Paper Bill – summary | £2 |
| Paper Bill – itemised | £2.50 |
| Phone unlocking for Pay Monthly2 | Free |
| Late payment fee3 | £7.68 |
| Replacement SIM card | Free |
| Changing your phone number | One free, then £35 |
| Reconnection | £25 |
| Payment failure or non-payment | £6 per failure |
1Sign up to My O2 to access your bill online.
2Sign in to your My O2 account to ask us to unlatch your current or previous phone.
3Your bill is due 14 days after it's produced. If you haven't paid by day 20, you'll be charged a late payment fee of £7.68.
Pay As You Go Service numbers, access charges and international calls
| Voice call charges | Pay As You Go |
|---|---|
| 084/087 Access Charge | 65p per minute |
| 09 Access Charge | 65p per minute |
| 118 Access Charge | 65p per minute |
| 05 | Up to 75p per minute |
| 076 | Up to 65p per minute |
| 07 non-mobile and call forwarding services | 66p per minute |
| 0800 / 0808 | Free |
| Directory Enquiries (118402) | £1.50 per minute |
| UK to Ireland | 19.5p per minute |
| UK to EU destinations | 19.5p per minute |
| UK to Isle of Man, Jersey, Guernsey | 55p per minute |
| UK to All other destinations | £1.50 per minute |
Standard calls and text charges outside of your allowance
| Standard call and text charges | Pay As You Go |
|---|---|
| Voice Call | 55p per minute |
| Video Call | 50p per minute |
| Text (SMS to UK Mobile numbers) | 30p per message |
| Text (SMS to Isle of Man, Jersey, Guernsey) | 30p per message |
| Text (SMS to EU) | 6p per message |
| Text (SMS to International) | 55p per message |
| Picture Message (MMS) (Unlimited MMS messages included with Ultimate Plan) | 55p per message |
| Standard non-emergency (101) | Free |
If there is any conflict between the pricing information set out in this ‘Extra charges guide’ and elsewhere, for example but not limited to, on the O2 website, in store pricing information or in other advertising, the prices in the ‘Extra charges guide’ shall take precedence.
We limit chargeable services
To improve the payment experience for our customers, in line with FCA service improvements, we put a £40 limit on any single transaction and a £240 monthly limit on charges such as:
Certain Charge to Mobile charges
Premium SMS
Premium Voice, 09, 087, 084 numbers and directory enquiries
Charges we apply to digital content or voice services that we don’t provide
