The Challenge
Swinton offers hundreds of varieties of insurance, including car, home, travel and business. Having a local presence is a vital part of Swinton's strategy and route to success.
The Solution
An overhaul of the company's non-geographic numbers and telephony system. A single supplier for all fixed voice services and a cloud based management system allows users to make service changes on the fly, independent of location.
"Now that we've moved to O2 we have much better functionality. We can make changes from our mobiles, iPads, from home or wherever we are via the web portal because it's all cloud-based. I've been at a football game and made an urgent change without leaving my seat."
Results
- Better customer service.
- Eliminated lost customer enquiries.
- Immediate response to internal requests.
- Halved administration time.
- Cost savings.
- Easy access to caller statistics.
Related links
You have been successfully logged out