Essential Plan Terms and Conditions
These terms and conditions (the "Terms") together with your Pay Monthly Mobile Agreement and Pay Monthly Tariff Terms govern the Essential Plan Airtime Plan and prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. In these Terms “our”, “we” or “O2” means Telefonica UK Limited, 500 Brook Drive, Reading, Berkshire, RG2 6UU, United Kingdom.
Please read the following Terms carefully and keep a copy for your information.
New or existing O2 customers in receipt of any of the following:
Income-based Employment Support Allowance (I-ESA)
Income-based Jobseeker’s Allowance (I-JSA)
Income Support (IS)
Pension Credit (PC)
Universal Credit
(the Support Payments) may apply for our Essential Plan, which is a 30-day rolling SIM Only plan offered at £10 per month, by contacting O2 and requesting an Essential Plan through the webchat function found on the O2 website or by calling us on 0344 809 0202 or 202 from your O2 mobile.
2. We need confirmation that you are the recipient of one of the Support Payments in order for you to receive, or continue to receive, Essential Plan. We receive confirmation of your eligibility directly from the Department of Work and Pensions (DWP) therefore we require your consent to request this information from DWP. By applying for an Essential Plan, you consent to us sharing your first name, last name, date of birth and postcode with DWP. DWP will only confirm whether you are the recipient of your stated support payment, no other information will be shared with us by DWP. After 18 months we will re-check your eligibility using the same details, and then every 12 months after that. If you are ineligible, we will inform you of the outcome and you will have 30 days to change to another plan, if you do not do so you will be moved to the lowest price 30-day SIM Only plan (that is not Essential Plan) that is available direct from O2 as of that date. Your personal information will be handled in accordance with our Privacy Policy, found here.
3. Our Essential Plan is governed by our standard terms and conditions shown here.
4. Existing customers applying for Essential Plan will not be eligible if they are currently in arrears or on a scheduled repayment plan. If you have applied to transfer your existing O2 services to Essential Plan, your existing service will be transferred to an Essential Plan in the event of a successful application.
5. If you are an O2 customer and want to transfer your existing services to Essential Plan you will be able to do so when you are eligible to upgrade or when your existing minimum term commitment is finished. If you want to transfer to Essential Plan earlier than your upgrade date, visit MyO2 for more information or contact us to discuss your early upgrade options.
6. Essential Plan is not eligible for additional customer discounts or offers. Our Essential Plan is not a qualifying product for O2 Volt benefits. If you are currently receiving Volt benefits and you transfer to an Essential Plan, your Virgin Media Volt benefits will continue but any O2 Volt benefits will not, this means that you will not receive double data or O2 Travel Inclusive Zone. Any discounts that you enjoyed on your previous plan prior to taking an Essential Plan will not transfer over to your new Essential Plan and, if you ever transfer off your Essential Plan on to another plan, any discounts that you accrue whilst on your Essential Plan will not transfer over to that new plan.
7. Any promotions, specific benefits or discounts that you are receiving on your current plan will not be transferred to your Essential Plan subject to any eligibility conditions associated with those services. This may result in services being removed or new charges being incurred by you for services previously discounted or waived.
8. If you transfer to an Essential Plan, your price won’t change whilst you are receiving any of the Support Payments. You may only take out one Essential Plan SIM per single customer account.
9. We reserve the right to amend these Essential Plan Terms from time to time, please check o2.co.uk/terms for our most up-to date terms. Please refer to the Pay Monthly Mobile Agreement for more details on our rights to vary and (if applicable) your rights to cancel.