Changes to our Pay Monthly terms and Conditions from 17 June 2022
From 17 June 2022, we’re updating our terms and conditions due to new Ofcom regulations designed to improve your rights.
We’ve summarised the key changes, and you can find a copy of our new terms and conditions here.
The changes mean that:
From 17 June, you may have more opportunities than you currently do to cancel your services when we make changes to them. If we make changes to our charges, terms and conditions, or services, that are not exclusively to your benefit, you may be entitled to cancel your agreement early without paying an Early Termination Charge (subject to certain exceptions explained below). You may still have to pay charges for your device which we’ve provided to you.
If a change we make provides you with a right to cancel your agreement, we’ll give you at least 30 days’ notice of that change and inform you of your right to cancel. If you’re still within your minimum period, you’ll need to give us your cancellation notice within 30 days of us notifying you.
When we make changes, there may be some situations where you’ll be able to leave other plans you have with us – we’ll tell you when that happens.
Some changes won’t give you a right to cancel your contract without paying an Early Termination Charge. These are set out in our updated terms and conditions, but in summary they include:
Changes to services that are allowed under our terms and conditions. For example, when we increase the cost of specific services, like the cost of sending out paper bills or international call rates, or if the changes are just part of providing that service
Changes that are just administrative and don’t have a negative effect on you. For example, if we change the address we need you to write to
Changes that we have to make because of a change in law.
We have O2 Standard Terms for our main products; Pay Monthly Service Agreement and Pay As You Go Service Agreement. You can sometimes add on extra products which normally have a 30-day notice period. These add-ons (for example, a Bolt On) can be cancelled if there’s a non-beneficial change to their terms but you wouldn’t get a right to cancel your O2 Standard Terms without an Early Termination Charge.
If we make changes to a Supplementary Service (for example, a companion device), and those changes provide a right to cancel, any cancellation right will be limited to the Supplementary Service and your O2 Standard Terms, only if you’re already signed up to that Supplementary Service.
We’ll let you know of any changes to your contract where you have a right to cancel with a minimum of 30 days’ notice, and make it clear in these notices about the changes that we’re proposing to make. You can consider if you wish to continue your contract, and if you decide that you don’t want to accept them, exactly how you can exercise your right to cancel.
Any questions on these changes? Take a look at the FAQs below.