Personal | Business
Sign in or Register
O2 Logo White
  • Shop

    Phones

    • Phones
    • Upgrades
    • Apple iPhone
    • iPhone 16
    • Android Phones
    • Refurbished phones

    Tablets, laptops and dongles

    • Tablets
    • Apple iPad
    • Android tablets
    • Laptops
    • Dongles and mobile wifi

    Sims and Tariffs

    • Pay Monthly SIMs
    • Pay As You Go SIMs
    • Tariffs
    • International
    • Top-up
    • Essential Plan

    Accessories and more

    • Tech and accessories
    • Apple Watch
    • Smartwatches
    • AirPods
    • Coming soon
    • Great deals
    • Black Friday deals
  • Why O2

    Flexibility

    • O2 Switch up
    • O2 custom plans
    • Multisave
    • O2 Recycle
    • Click and collect

    Perks

    • O2 Extras
    • Volt
    • Priority tickets and offers
    • Perks at O2 venues
    • Pay As You Go Rewards

    Services

    • Manage your account
    • Keeping kids safe online
    • Ideas and Inspiration

    Connected

    • Coverage checker
    • Network coverage
    • 5G coverage
    • O2 WiFi
    • Using your phone abroad

    • Are you ready for 5G?

      Check coverage

    • See all the reasons to choose O2

      Why join O2?
  • Help

    Top queries

    • Track my order
    • Sim card
    • Top-up
    • Personal hotspot
    • Collection and delivery

    Device help

    • How to use your device
    • Faulty device
    • Device health check
    • Lost or stolen
    • Check O2 community

    Managing your account

    • My O2
    • Your bill
    • Payments
    • Premium charges
    • Your Data Hub

    Other ways to get help

    • Help and support
    • Store locator
    • Network status
    • Contact us
  • My O2
  • Search
  • Basket

Mobile

Terms & conditions

Additional Terms and Conditions for 5G Services

1. By using the 5G services you are agreeing to be bound by these Terms and Conditions and in the event we notify you of a change to these terms you confirm that you're happy to accept and abide by these updated Term and Conditions.

2. You can  access our 5G services in the UK. Roaming is not currently available with our 5G services. We reserve the right to implement 5G speed caps in future. Any details will be listed on our website.

3. Our 5G services may be affected by the number of people using the 5G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.

4. You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 5G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/.

5. In order to access 5G services you will need a 5G ready device, O2 sim card and you may need to enable 5G within the settings on your device and do a software update if it does not have the software required to access 5G services. You're responsible for ensuring you have inserted and activated your O2 sim, enabled 5G on your device and installed a 5G software update on your device (if required). You must follow any instructions we send you about accessing our 5G network. Visit www.o2.co.uk/5G.

6. Once you have access to our 5G services, you will be able to access mobile internet data over our 5G network whenever you are in a 5G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/4G/HSPA areas) you will still be able to access non-5G data over these networks as usual.

7. Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/4G/5G/HSPA areas) and will not differentiate between the types of mobile data you are using. The data allowance will not rollover from one month to another.

  • Find a store
  • Check our network
  • Sign in to My O2
  • Track my order
  • Search

Popular in shop

  • iPhone 16 Pro Max
  • iPhone 16 Pro
  • iPhone 16
  • Apple Watch Series 10
  • Apple iPad Pro 13 inch M4
  • Samsung Galaxy S24 Ultra
  • Samsung Galaxy S24
  • Samsung Galaxy Z Flip6
  • Google Pixel 9 Pro XL
  • Google Pixel 9 Pro
  • SIM Only Deals
  • Virgin Media broadband deals

Help and Support

  • Help home
  • Contact us
  • My O2
  • Collection and delivery

Shop

  • Phones
  • Tablets
  • Pay Monthly Sim
  • Collection and delivery
  • Virgin Media O2 Joint Venture
  • Facebook
  • Youtube
  • X
  • Instagram
  • About O2
  • Better Connections Plan
  • Careers
  • News & PR
  • Sponsorship
  • Virgin Media and O2
  • Accessibility
  • Terms & Conditions
  • Privacy policy
  • Cookie policy
  • Modern Slavery Statement

©2024 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)

  • Home
  • Terms & Conditions
  • mobile

    • Additional for 5G Services

Related links

  • Business
  • Mobile
  • Other products and services
  • Archive
  • Rewards, promotions & competition
  • Finance & Insurance
  • Privacy Policy
  • Terms and conditions