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Delivery

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Your details

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Delivery Address

Your sim will be with you in 1-2 working days
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Tariff documents

Your Tariff documents contain important information about your plan, to help you decide if it’s right for you.

See your Tariff documents

Terms of use

Accessibility preferences

If you find it difficult to access your Terms and Conditions documents due to a disability or personal situation, you may find it helpful to register for more accessible formats such as Braille, audio, large print or coloured paper.

Please use the dropdown to select your preferred communications format.

Learn more about opens in new pop up window requesting your documents in different formats.

After you've checked this box, we'll be in touch to tell you about your order and other similar products and services. Once you've received your sim and phone number, you can set up your marketing preferences or opt out at any time. Simply go to My O2 or update your preferences. Want to know more? See our Privacy Policy.

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Access For You

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We can provide your contract, mobile phone bill and more in Braille, large print, audio or coloured paper free of charge.

Please note communications that are time sensitive, or marketing related, will be sent to you in standard format.

You can update your communication preferences by calling one of our O2 Agents.

Standard format

If you have selected standard format, you will receive your communications in a variety of formats depending on the style of communication. This includes email, SMS or having your documents mailed to your nominated postal address.

Braille, large print or coloured paper

Each of these formats will be printed in the appropriate format and sent to your nominated postal address.

Audio

If you select to receive your communications in an audio format, we will record an audio version of your documents onto a CD-ROM and send it to your nominated postal address.

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