Data is essential to everyday life – from banking and job hunting to simply staying in touch. But many people in the UK are struggling to stay connected and access these vital services.
We co-founded the National Databank with the UK’s leading digital inclusion charity, Good Things Foundation. The National Databank provides free mobile data, texts and minutes to those living in data poverty. It’s like a foodbank, but for mobile data.
Drop by and see us and ask for the National Databank in any of our O2 stores.
A social issue impacting millions
We understand that not everyone has equal access to mobile data. We’re playing our part in helping to connect people most in need.
1.9 million
household are struggling to afford their mobile service and stay connected.
Over 0.5 million
young people lack both a suitable device for learning and internet at home.
3.7 million
households with children do not meet the Minimum Digital Living Standard.
2.1 million
people are offline across the UK.
Less data poverty, more freedom
Through our National Databank, we’ve already connected thousands of people, helping them access essential services, stay in touch with loved ones and improve their lives.
How it works?
Our O2 colleagues will help you set up your free SIM – you can even keep your original number. For help with your monthly top up, pop into your local National Databank hub.
Need more support? Give us a call on 0344 809 0222 or 4445 from your O2 phone and quote ‘National Databank’ to the customer service team.
O2 stores are National Databank hubs
We’re helping more people in need to access free mobile data by turning all our O2 stores into National Databank hubs. That means all of them offer free data to those in need.
London
| O2 Shop Harrow | O2 Shop London - Kensington High St | O2 Shop Brent Cross | O2 Shop London - Woolwich | O2 Shop Kingston Upon Thames |
|---|---|---|---|---|
| O2 Shop London - Ealing | O2 Shop London - Islington | O2 Shop London - Tottenham Hale | O2 Shop London - Wood Green | O2 Shop Uxbridge |
| O2 Shop London - 351 Oxford Street | O2 Shop London - O2 At The O2 | O2 Shop Hounslow | O2 Shop London - Lewisham | O2 Shop Sutton |
| O2 Shop London - Hammersmith | O2 Shop London - The Strand | O2 Shop London - Walthamstow | O2 Shop London - Stratford Centre | O2 Shop Croydon |
| O2 Shop Richmond Upon Thames | O2 Shop London - Westfield White City | O2 Shop Edgware | O2 Shop London - Colliers Wood | O2 Shop Bromley |
| O2 Shop Romford | O2 Shop London - 120 Oxford Street | O2 Shop Bexleyheath | O2 Shop London - Brixton | |
| O2 Shop Enfield | O2 Shop London - Fulham Broadway | O2 Shop Ilford | O2 Shop London - Wandsworth | |
| O2 Shop London - Kings Road | O2 Shop London - Stratford Westfield | O2 Shop London - Eltham | O2 Shop London - Tottenham Court Road |
North East
| O2 Shop Newcastle | O2 Shop Teesside - Teesside Retail Park |
|---|---|
| O2 Shop Middlesbrough | O2 Shop South Shields |
| O2 Shop Sunderland | O2 Shop Cramlington |
| O2 Shop Darlington | O2 Shop Seaham |
| O2 Shop Durham | O2 Shop Bishop Auckland |
| O2 Shop Gateshead - Metro Centre | O2 Shop Washington |
North West
| O2 Shop Carlisle | O2 Shop Wigan | O2 Shop Thornton Cleveleys | O2 Shop Chester - Eastgate |
|---|---|---|---|
| O2 Shop Preston | O2 Shop Bury | O2 Shop Middleton | O2 Shop Liverpool - New Mersey |
| O2 Shop Blackpool | O2 Shop Trafford Centre | O2 Shop Leigh | O2 Shop Wilmslow |
| O2 Shop Bolton - Market Street | O2 Shop Chorley | O2 Shop Preston - Deepdale Shopping Park | O2 Shop Aintree |
| O2 Shop Stockport | O2 Shop Ashton Under Lyne | O2 Shop Warrington | O2 Shop Northwich |
| O2 Shop Blackburn | O2 Shop Kendal | O2 Shop Birkenhead | O2 Shop Macclesfield |
| O2 Shop Lancaster | O2 Shop Burnley | O2 Shop St Helens | O2 Shop Liverpool - Shopping Park |
| O2 Shop Oldham | O2 Shop Rochdale | O2 Shop Widnes | O2 Shop Ellesmere Port - Coliseum |
| O2 Shop Workington | O2 Shop Bolton - Middlebrook | O2 Shop Crewe | O2 Shop Ormskirk |
| O2 Shop Manchester | O2 Shop Penrith | O2 Shop Liverpool - Liverpool One | O2 Shop Southport |
East Midlands
| O2 Shop Boston | O2 Shop Mansfield |
|---|---|
| O2 Shop Burton Upon Trent | O2 Shop Market Harborough |
| O2 Shop Chesterfield | O2 Shop Newark On Trent |
| O2 Shop Derby | O2 Shop Northampton |
| O2 Shop Grantham | O2 Shop Nottingham |
| O2 Shop Kettering | O2 Shop Skegness |
| O2 Shop Leicester - Beaumont | O2 Shop Stamford |
| O2 Shop Leicester - Highcross | O2 Shop Weston Favell |
| O2 Shop Lincoln | O2 Shop Worksop |
| O2 Shop Loughborough |
West Midlands
| O2 Shop Birmingham - New Street | O2 Shop Rugby |
|---|---|
| O2 Shop Birmingham - The Fort | O2 Shop Solihull |
| O2 Shop Coventry - Arena Shopping Park | O2 Shop Stafford |
| O2 Shop Coventry - The Precinct | O2 Shop Telford |
| O2 Shop Dudley - Merry Hill | O2 Shop Walsall |
| O2 Shop Hanley | O2 Shop West Bromwich |
| O2 Shop Leamington Spa | O2 Shop Wolverhampton |
| O2 Shop Lichfield | O2 Shop Hereford |
| O2 Shop Nuneaton | O2 Shop Worcester |
| O2 Shop Redditch |
South East
| O2 Shop Ashford | O2 Shop Didcot | O2 Shop High Wycombe | O2 Shop Southampton |
|---|---|---|---|
| O2 Shop Aylesbury | O2 Shop Eastbourne | O2 Shop Horsham | O2 Shop Staines |
| O2 Shop Banbury | O2 Shop Eastleigh | O2 Shop Isle of Wight | O2 Shop Thanet - Westwood Cross |
| O2 Shop Basingstoke | O2 Shop Epsom | O2 Shop Maidenhead | O2 Shop Tunbridge Wells |
| O2 Shop Bluewater | O2 Shop Fareham | O2 Shop Maidstone | O2 Shop Waterlooville |
| O2 Shop Bracknell | O2 Shop Farnborough | O2 Shop Milton Keynes | O2 Shop Winchester |
| O2 Shop Brighton | O2 Shop Folkestone | O2 Shop Oxford | O2 Shop Windsor |
| O2 Shop Camberley | O2 Shop Guildford | O2 Shop Portsmouth | O2 Shop Woking |
| O2 Shop Canterbury | O2 Shop Hastings | O2 Shop Reading | O2 Shop Worthing |
| O2 Shop Chatham | O2 Shop Havant | O2 Shop Redhill | |
| O2 Shop Chichester | O2 Shop Haywards Heath | O2 Shop Sittingbourne | |
| O2 Shop Crawley | O2 Shop Hempstead Valley | O2 Shop Slough |
East of England
| O2 Shop Basildon | O2 Shop Hemel Hempstead | O2 Shop Peterborough |
|---|---|---|
| O2 Shop Bedford | O2 Shop Huntingdon | O2 Shop Southend |
| O2 Shop Bishops Stortford | O2 Shop Ipswich | O2 Shop St Albans |
| O2 Shop Bury St Edmunds | O2 Shop Kings Lynn | O2 Shop Stevenage |
| O2 Shop Cambridge | O2 Shop Lakeside | O2 Shop Watford |
| O2 Shop Chelmsford | O2 Shop Luton | O2 Shop Welwyn Garden City |
| O2 Shop Colchester | O2 Shop Newmarket | O2 Shop Wisbech |
| O2 Shop Harlow | O2 Shop Norwich |
South West
| O2 Shop Barnstaple | O2 Shop Cribbs Causeway | O2 Shop Swindon |
|---|---|---|
| O2 Shop Bath | O2 Shop Exeter | O2 Shop Taunton |
| O2 Shop Bournemouth | O2 Shop Gloucester | O2 Shop Torquay |
| O2 Shop Bristol | O2 Shop Newton Abbot | O2 Shop Trowbridge |
| O2 Shop Cheltenham | O2 Shop Penzance | O2 Shop Truro |
| O2 Shop Chippenham | O2 Shop Plymouth | O2 Shop Weston Super Mare |
| O2 Shop Christchurch | O2 Shop Poole | O2 Shop Weymouth |
| O2 Shop Cirencester | O2 Shop Salisbury | O2 Shop Yeovil |
Yorkshire and the humber
| O2 Shop Barnsley | O2 Shop Hull | O2 Shop Scunthorpe |
|---|---|---|
| O2 Shop Bradford | O2 Shop Keighley | O2 Shop Selby |
| O2 Shop Bridlington | O2 Shop Leeds - Crossgates | O2 Shop Sheffield - Crystal Peaks |
| O2 Shop Doncaster | O2 Shop Leeds - Trinity | O2 Shop Sheffield - Fargate |
| O2 Shop Grimsby | O2 Shop Leeds - White Rose Centre | O2 Shop Skipton |
| O2 Shop Halifax | O2 Shop Meadowhall | O2 Shop Wakefield |
| O2 Shop Harrogate | O2 Shop Northallerton | O2 Shop York |
| O2 Shop Huddersfield | O2 Shop Scarborough |
Wales
| O2 Shop Bangor - Gwynedd | O2 Shop Newport |
|---|---|
| O2 Shop Cardiff | O2 Shop Rhyl |
| O2 Shop Chester - Broughton Shopping Pk | O2 Shop Swansea |
| O2 Shop Cwmbran | O2 Shop Wrexham - Eagles Meadow |
| O2 Shop Llandudno | O2 Shop Wrexham - Hope Street |
Scotland
| O2 Shop Aberdeen - Bon Accord | O2 Shop Edinburgh - Cameron Toll | O2 Shop Hamilton |
|---|---|---|
| O2 Shop Aberdeen - Union Square | O2 Shop Edinburgh - St James | O2 Shop Inverness |
| O2 Shop Ayr | O2 Shop Edinburgh - The Gyle | O2 Shop Kilmarnock |
| O2 Shop Braehead | O2 Shop Elgin | O2 Shop Livingston |
| O2 Shop Clydebank | O2 Shop Falkirk | O2 Shop Perth |
| O2 Shop Dumfries | O2 Shop Fort Kinnaird | O2 Shop Silverburn |
| O2 Shop Dundee | O2 Shop Glasgow - Buchanan Street | O2 Shop Stirling |
| O2 Shop Dunfermline | O2 Shop Glasgow - Glasgow Fort | |
| O2 Shop East Kilbride | O2 Shop Glenrothes |
Northern Ireland
| O2 Shop Antrim | O2 Shop Coleraine | O2 Shop Magherafelt |
|---|---|---|
| O2 Shop Armagh | O2 Shop Cookstown | O2 Shop Newry |
| O2 Shop Ballymena | O2 Shop Craigavon | O2 Shop Newtownabbey |
| O2 Shop Bangor - Bloomfield Centre - NI | O2 Shop Downpatrick | O2 Shop Newtownards |
| O2 Shop Belfast - Castle Lane | O2 Shop Enniskillen | O2 Shop Omagh |
| O2 Shop Belfast - Castlecourt | O2 Shop Limavady | O2 Shop Portadown |
| O2 Shop Belfast - Forestside | O2 Shop Lisburn | O2 Shop Strabane |
| O2 Shop Belfast - Kennedy Centre | O2 Shop Londonderry - Foyleside |
Not got an O2 store near you? Don’t worry. There are tons of local organisations across the UK that offer the National Databank. See Good Things Foundation’s National Digital Inclusion Network to find a National Databank near you.
Together we make a world of difference
Being digitally excluded in our society is a major social issue for so many. Discover how we’ve made a positive difference with these real-life good news stories.
Lewis (Aberdeen, Scotland)
“I have really benefited from receiving the data as it has meant I can keep in touch with friends and family and apply for jobs. Having a phone number to put on my CV for potential employers to contact me is important. It also feels good knowing I can call potential employers back if I miss a call”.
Janagie (London, England)
"I’m learning so much and enjoying every moment. I can now do things online that I never thought I could. After receiving the O2 data, I'm now able to access my billing app, download other helpful apps, and manage my money online. It has been a huge help in keeping track of my expenses, staying in control of my finances, and ensuring I’m always connected.”
We've zero rated this site for our customers, so you won't need data to access it
Terms & exclusions
These Terms and Conditions (“Terms”) govern this National Databank SIM Card Voucher (“Voucher”) offer. Participation and redemption instructions form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information.
To receive support via the national databank with a sim card or voucher, you must fall into the following eligibility criteria:
- 18+ years old
- From a low income household
You must also qualify in at least one of the following statements:
- Have no access or insufficient access to the internet at home
- Have no or insufficient access to the internet when away from the home
- Cannot afford their existing monthly contract or top up
This is subject to availability whilst stock lasts.
When a sim card is issued by a databank, the user will receive a text within 48 hours which will include instructions and a 16-digit voucher code to top up the SIM with a £15 voucher which provides 25GB of data with rollover, 50 international minutes to 42 countries, unlimited minutes and unlimited texts.
Once a sim card is issued by a databank, the user will receive monthly texts on the activation anniversary date for up to 12 months. Each text message will provide a new unique 16-digit voucher code which the user will need to use to top up their SIM when calling 4444.
The national databank offers 1 SIM per person with 12 vouchers within a 12-month period. Multiple vouchers and SIMs redeemed by the same person will be considered void and all such vouchers will be cancelled and phone numbers at risk of being disconnected.
All eligible users will receive at least 25GB of free data
Employees, contractors or anyone professionally connected to Virgin Media or O2, are excluded from this promotion.
SIMs and Vouchers will be available at all O2 stores and across community organizations https://www.goodthingsfoundation.org/find-support/map.
All eligible users will receive at least 25GB of free data
All SIMs and Vouchers are subject to availability, whilst stocks last.
The SIM and/voucher is issued via the National Databank platform.
If the number submitted via the national databank is an O2 Pay As You Go number, and a voucher is available, a unique voucher code will be sent to the number submitted via SMS.
If the number submitted via the national databank is not an O2 Pay As You Go SIM, the voucher will not be applied. Users can access a new databank SIM via a local databank to access a free data from the initiative.
When issued a new databank SIM and receiving the 16-digit voucher code via text message, the user can follow these steps to top up their phone with data. They can follow this process every time they receive a 16-digit voucher on their top up anniversary date.
Dial 4444
Then select option 1 to top up your phone.
Then select option 2 to top up with a voucher and then wait for the advertisement to finish.
Enter the 16-digit voucher number you received in your text message.
Once the automated service confirms your top up, you can hang up.
You should receive a confirmation text that your top up was successful
Cash or credit alternatives will not be offered.
In the event of fraud, abuse, and/or an error affecting the proper operation of this promotion, O2 reserves the right to end or suspend the promotion or amend these terms & conditions.
If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government or government body, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
O2 reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice.
The promoter of this promotion is Telefónica O2 UK Limited, 500 Brook Drive, Reading, United Kingdom, RG2 6UU (“O2”).