From the barista who remembers your regular coffee order to the supermarket worker who told you to have a nice day as you left the store, we know that customer service which goes the extra mile can make anyone’s day. That’s why we pride ourselves on making sure our customers can get the best service possible from us, whatever their needs.
And to help you out no matter where you are, we’ve developed multiple ways for you to get in touch that fit into your busy schedule. Read on to find out more about how you can contact us by visiting our stores, calling our customer services team or using self-service via My O2.
Visit our stores
With hundreds of locations all over the UK, visiting one of our retail stores has never been easier. Here you can interact with the latest phones, products and accessories, as well as chat with our friendly employees who are always ready to lend a helping hand.
Whether you are looking to buy something new, want to know more about the latest tech on offer or have queries about an existing phone contract with us, the in-store staff are on hand to answer any questions you might have. Why not pay us a visit next time you’re out and about on your local high street? You can also use our store locator tool to find the branch closest to you.
Ring our customer service team
Need to get in touch but don’t want to leave the comfort of your own home? No problem. If you have a more complex issue that needs resolving or can’t find the answers that you’re looking for via the My O2 app, you can contact our helpful customer support team by phone. They’ll help you efficiently and quickly from early morning till evening, and offer ongoing support until your problem is resolved.
You can call 202 from your O2 mobile for free or 0344 809 0202 from a non-O2 phone at Standard UK rate. Our customer service lines operate on the below opening hours:
· Monday to Friday – 8am-9pm
· Saturday – 8am-8pm
· Sunday – 8am-6pm
Use our self-serve options via My O2
As well as being a hub for the great updates, discounts and rewards available to our customers, the My O2 app also has a range of features that make managing your account as easy as 1-2-3. My O2 is a simple way to keep an eye on any charges, check your allowances, manage your bills, add Bolt Ons and even upgrade your phone model, all in one place. You can also update your personal details such as your address, and track updates and your orders through the app. Nifty! Here are some of the ways you can use My O2.
How to log into My O2
To access My O2, simply sign in online or download the app to your smartphone or tablet. To sign in, enter your username and password. To reset your details, click on “Forgotten your username or password?” and follow the instructions. If you need to register for your My O2 account, click here to get started now.
How to check your usage
Once you log in, navigate to the Account screen – this is where you can see your minutes and data usage during the current billing period and what allowance you have left for the rest of the month.
How to add Bolt Ons
If you’re running low on minutes, texts or data, you can top up with a Bolt On. To do this simply navigate to the Account screen of the My O2 app and scroll down to the Manage your account section at the bottom, where you’ll see the option to View your Bolt Ons. By clicking this, you’ll be taken through to a screen that shows your current Bolt Ons and be given the option to add more on.
How to change personal details
Have you moved house recently or do you need to change your email address? You can do all that and more within the My O2 app. Go to the Account tab, scroll down to Manage your account, click View all, and then select Manage my Personal Details.
Android: Download the My O2 App for free from the Google Play Store
iPhone: Download the My O2 App for free from the App Store
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