Telefonica UK Limited
Figures for January 2024 - June 2024
| Product / Service (Consumer Credit) |
Jan - June 2024 |
| Number of complaints opened |
32144 |
| Number of complaints closed |
22808 |
| Complaints closed within 8 weeks |
20403 |
| Complaints closed within 3 days |
17709 |
| Complaints closed within 3 days (%) |
77.64% |
| Closed complaints upheld by O2 |
22529 |
| Complaints closed within 8 weeks (%) |
89.45% |
| Complaints upheld by O2 (%) |
98.77% |
The number of credit-related complaints reported is equivalent in volume to 0.66% of the credit-related regulated agreements in place on 30th June 2024.
Figures for January 2024 - June 2024
Insurance complaints
| Product / Service (Consumer Credit) |
Jan - June 2024 |
| Number of complaints opened |
29 |
| Number of complaints closed |
16 |
| Complaints closed within 8 weeks (%) |
50% |
| Complaints upheld by O2 (%) |
62.5% |
| Complaints closed within 8 weeks |
8 |
| Closed complaints upheld by O2 |
10 |
| Closed within 3 days |
3 |
| Closed within 3 days % |
18.75% |
| Closed > 8 weeks |
5 |
The number of insurance related complaints reported is equivalent in volume to 0.0035% of the insurance related regulated agreements in place on 30th June 2024.
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