Telefonica UK Limited
Figures for July 2024 - December 2024
| Product / Service (Consumer Credit) |
July - December 2024 |
| Number of complaints opened |
14,113 |
| Number of complaints closed |
14,058 |
| Complaints closed within 8 weeks |
2,768 |
| Complaints closed within 3 days |
11,205 |
| Complaints closed within 3 days (%) |
79.00% |
| Closed complaints upheld by O2 |
13,450 |
| Complaints closed within 8 weeks (%) |
20.00% |
| Complaints upheld by O2 (%) |
95.68% |
Figures for July 2024 - December 2024
Insurance complaints
| Product / Service (Consumer Credit) |
July - December 2024 |
| Number of complaints opened |
123 |
| Number of complaints closed |
152 |
| Complaints closed within 8 weeks (%) |
33% |
| Complaints upheld by O2 (%) |
79.00% |
| Complaints closed within 8 weeks |
50 |
| Closed complaints upheld by O2 |
121 |
| Closed within 3 days |
51 |
| Closed within 3 days % |
34.00% |
| Closed > 8 weeks |
51 |
