Start enjoying Volt benefits when your household is with both Virgin Media and O2.
If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.
Check out the Virgin Media offers here.
*Tablets excluded from roaming benefits
All you have to do is take out an eligible O2 Pay Monthly SIM, phone or tablet and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee (if you don’t have it already) including up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household and more.
If you’re already with us both, you can check your eligibility and activate Volt benefits in My Virgin Media or My O2.
When you upgrade or change a tariff on your O2 account, your Volt benefits will drop off temporarily. These benefits will be re-applied within 14 days.
You'll lose access to your mobile data boost if you leave O2 by requesting a PAC or STAC. However, you'll keep your higher broadband speeds with Virgin Media. Likewise, if you leave Virgin Media, you'll keep your increased mobile data allowance on O2.
If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you'll need to go into My O2 to activate your benefits.
If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.
You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.
If you’re unsure, you can check in My O2 seven days after you’ve placed your O2 order.
Find out more about supercharged benefits from Virgin Media and O2.
You can see whether you can get Virgin Media broadband in your area on the Virgin Media services checker, if there isn’t already a service registered at your address. If Virgin Media broadband isn't available in your location yet, you can choose to register to receive email updates on availability in your area.
Virgin Media and O2 will contact you separately when your Volt benefits have been applied. These will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2, and it can take up to 14 days for Virgin Media broadband speed boost to be active on your account.
Please note that your O2 tariff name won’t change, but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2.
If you’re having other issues, such as joining O2 or applying your data boost, please pop into an O2 store or get in touch. If your issue is with joining Virgin Media or applying your broadband speed boost, please visit Virgin Media help.
If you think you should be eligible for Volt benefits but aren’t seeing or able to select the offer in My O2, then please ensure the address on your O2 account matches the address on the account of the Virgin Media broadband service, whether it’s in your name or another resident in your household.
If you think everything’s correct and still aren’t seeing the option to activate your benefits, please pop into an O2 store or get in touch.
Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.
See Volt terms and conditions.
