Virgin Media support

Help and support

Unsure which customer service team to contact? Having an issue or need to report a fault? We're here to help.

Which customer service team should I contact?

Before contacting Customer Service, see if your questions can be answered or problems solved with O2 help or Virgin Media help. If you still need further assistance, get in touch:

I'm having issues with my Virgin Media Broadband

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.

I’m having issues with my Virgin Media TV

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.

How do I make queries about my O2 account if I’m receiving Volt benefits?

Nothing changes. We'll continue to provide customer service for everyone on O2 through our website, call centres and stores. You'll need to continue speaking to Virgin Media's support team for any broadband or TV queries.

_{Last updated: 13/02/2025}