With O2, you’re in control of your mobile plan. This means you have the flexibility to choose your device contract length, amount of data and more across our three levels of custom plans (Classic, Plus and Ultimate) – with each one dialling up the value and perks.
Fancy the whole lot? The Ultimate Plan brings you our most comprehensive mobile insurance, services, extras and entertainment in one great-value package. So you can get even more out of your mobile and rest easy knowing your plan covers all bases.
Grab the Ultimate Plan with a new phone and get:
Complete peace of mind with O2 Insure - Ultimate Cover, including unlimited claims, a 3-Year Warranty , same-day* or next-day replacements and more
O2 Switch Up, where you can swap your current phone for any of the latest and greatest, or one of our Like New ones, every 90 days
Unlimited minutes, texts, and MMS messages as standard
An Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium plan, Amazon Prime or Cafeyn
McAfee Mobile Security Plus – including antivirus (Android only), safe browsing, VPN, and identity protection
O2 Travel Inclusive Zone Ultimate – roam freely at no extra cost in 123 destinations worldwide, including USA, Mexico, Thailand, Turkey, UAE (Dubai) and more
Exclusive rewards and experiences with Priority
Or if you’ve already got a phone, go SIM Only and enjoy the same perks, minus O2 Insure - Ultimate Cover and O2 Switch Up:
Unlimited minutes, texts and MMS messages as standard
An Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium, Amazon Prime, or Cafeyn
McAfee Mobile Security Plus – including antivirus (Android only), safe browsing, VPN, and identity protection
O2 Travel Inclusive Zone Ultimate – roam freely at no extra cost in 123 destinations worldwide, including USA, Mexico, Thailand, Turkey, UAE (Dubai), and more
Exclusive rewards and experiences with Priority
Ultimate Plan isn’t currently available when buying tablets.
*Same-day exchange or replacement applies to valid claims submitted before 12 noon Monday–Friday. Excludes weekends, Saturdays and public holidays. Not available in Northern Ireland or selected postcodes in Scotland, Highlands, Guernsey, Isle of Man and Scilly Isles.
Anyone over 18 can grab the Ultimate Plan directly from us – either as a new connection or as an upgrade when buying a new or Like New phone and taking out a Pay Monthly or SIM Only contract. 30-day SIM Only contracts aren’t included.
Head to our website, give us a call or pop into one of our O2 stores
Choose the Ultimate Plan when you join us, upgrade or renew your contract
If you’re an existing customer with a device plan, and you’re in contract, you can pay off your balance and upgrade early onto an Ultimate Plan
If you’re an existing customer on a SIM Only tariff, get in touch to chat about your early upgrade options
Yes – like on all our custom plans, you’ll have the flexibility to change to other available Ultimate Plan tariffs. Find out more about custom plans here.
Once every 30 days.
If you’re on Pay Monthly, you can upgrade as soon as you’ve paid off your phone.
Want to upgrade early? You can pay off your device plan anytime if you’re on O2 Refresh – then, you’re free to get your new phone.
After 24 months, your airtime plan and device plan will unlink. Then, you can choose to:
Continue with your original airtime plan and device plan
Cancel your airtime plan and continue with your device plan
Cancel both your airtime plan and device plan, as long as you pay off the rest of your device plan
At this point, you can also take out another plan of your choice, after we’ve carried out our checks.
You’ll lose the perks you get with the Ultimate Plan – from exclusive benefits like O2 Insure - Ultimate Cover, Travel Inclusive Zone Ultimate and unlimited MMS messages to your 3-Year Warranty, an Extra on us, and McAfee Mobile Security Plus – unless you subscribe to them separately.
If your chosen included Extra has a minimum term, and you leave your Ultimate Plan within that minimum term, you’ll need to pay for the Extra at the then-current partner price for the rest of the minimum term. Then, you can either cancel your Extra or keep paying for it and get a £2 discount on your airtime.
O2 Insure - Ultimate Cover
A new level of insurance offering our most comprehensive cover yet. It includes:
Unlimited claims against theft, loss, accidental damage and breakdown
Same-day* delivery of your replacement phone if your claim’s processed before 12pm UK time – or next-day if not
A 3-Year Warranty
Worldwide cover – though replacements and deliveries can only be made to a UK address
Just so you know, any price deductions, offers or promotions on our Ultimate Plan exclude insurance, which can’t be discounted. Legal Stuff applies*, and our insurance is underwritten and provided by Telefonica Insurance UK branch.
*Same-day exchange or replacement applies to valid claims submitted before 12 noon Monday–Friday. Excludes weekends, Saturdays and public holidays. Not available in Northern Ireland or selected postcodes in Scotland, Highlands, Guernsey, Isle of Man and Scilly Isles.
Yes – though if you do, you won’t be able to stay on our Ultimate Plan and will need to move onto one of our other plans.
You can cancel without any charges by giving us 14 days’ notice from the date you get the full policy documents from us. We’ll refund any premium you’ve already paid, as long as you haven’t made a claim yet.
You can also cancel your policy any time after this initial 14-day period in My O2. You’ll need to give us 30 days’ notice, but we’ll refund any premium you’ll have paid after the date you cancel.
Yes, it will.
No – if you don’t want insurance, you can’t choose the Ultimate Plan or grab the rest of its perks, including your 3-Year Warranty.
If you get a new phone and switch from an Ultimate Plan to a different plan, you’ll have the chance to pick a new insurance option, and will need to pay for it.
If you’re on an Ultimate Plan, pay off your phone, keep it and switch to SIM Only, you’ll be given the option to keep O2 Insure - Ultimate Cover, too.
Our insurance products can be kept for a maximum of 60 months. Your policy is a monthly renewable contract and will continue until then, unless you switch plans or you – or we – cancel it.
Our 3-Year Warranty covers your device for three years from the date you buy it from us, going further than the manufacturer’s warranty to give you extra peace of mind. For the full terms and conditions, head to o2.co.uk/terms.
Extras
When you grab an Ultimate Plan, you’ll get to choose an Extra (Amazon Prime, Disney+ Premium Plan or Cafeyn) for as long as you’re paying for your airtime plan. So, even if you pay off your device plan, you’ll still get to keep your Extra.
You can choose your Extra at any point during your contract with us. Once you've picked it, you'll need to redeem it within 28 days.
You’ll be sent a link via text and email. You must redeem your Extra within 28 days. Don’t worry – we’ll send you reminders before the link expires.
Once you’ve chosen and redeemed your Extra (Amazon Prime, Disney+ Premium Plan or Cafeyn), you’ll keep it for the length of your contract, or until you start a new contract.
You’ll get one Extra as part of your Ultimate Plan. You can add Extras to your monthly bill whenever you like through My O2 – you’ll just have to pay for them.
You can only choose Amazon Prime or Cafeyn as your Extra if you don’t already have a membership with them. You can pick Disney+ as your Extra even if you’re already a member.
While the offer’s running, you’ll need to keep enjoying your Extra as you are. Once the offer expires, you can head to My O2 to manage your Extra and choose it as part of your Ultimate Plan.
Head to ‘Manage My Extra’ in My O2 to check if your paid Extra is out of its six-month lock-in period. If it is, you can remove it as a paid extra and select it as your Ultimate Plan Extra. If not, you'll need to either wait until the six months are up – in which case, when you pick Ultimate Plan, make sure to select ‘Choose Extra later’ – or go for a different Extra.
If you have an existing included Extra when you renew, we’ll assume you want this Extra again. If you’d like to choose a different one, call us on 0344 809 0202 and we can make that change for you.
McAfee
It’s essential protection for your personal info and privacy, so you can stay safer online, wherever you go. It includes:
Premium antivirus
Web protection
Identity monitoring
Secure VPN
And more McAfee Mobile Security
Plus is an Extra that’s included as part of your Ultimate Plan. You’ll be sent a link via text and email to redeem it, which you must do within 28 days. Don’t worry – we’ll send you reminders before the link expires.
While the offer’s running, you’ll need to keep enjoying your Extra as you are. Once the offer expires, you can head to My O2 to manage your Extra and choose it as part of your Ultimate Plan.
Head to ‘Manage My Extra’ in My O2 to check if your paid Extra is out of its six-month lock-in period. If it is, you can remove it as a paid extra and select it as your Ultimate Plan Extra. If not, you'll need to either wait until the six months are up – in which case, when you pick Ultimate Plan, make sure to select ‘Choose Extra later’ – or go for a different Extra.
You can use the same e-mail address, but instead of going to the sign in option go to create account and use the same e-mail.
O2 Travel Inclusive Zone Ultimate
Jetting off? You can roam freely at no extra cost in 75 destinations outside Europe with O2 Travel Inclusive Zone Ultimate. That includes the USA, Canada, Australia, New Zealand, Mexico, Hong Kong, Turkey, Dubai and more. Plus, the 48 destinations in our Europe Zone – so that's 123 inclusive destinations in total.
O2 Travel Inclusive Zone Ultimate gets you unlimited minutes, texts and data, and no overage charges – though third-country calls (from one country to another that isn’t the UK or the country you’re travelling in) will be charged at standard roaming rates. You can read more in our terms here.
All customers get inclusive roaming in our Europe Zone (48 destinations) as standard.
Customers with a Plus Plan can use their mobile in 27 more destinations outside Europe, including the USA, Canada, Australia, New Zealand and Mexico. This is called the O2 Travel Inclusive Zone.
Ultimate Plan customers get all this plus an extra 48 inclusive destinations (that’s 123 destinations in total), covering countries in the Caribbean, Africa, Asia and the Middle East.
O2 Switch Up
Always after the latest model? With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or one of our Like New ones, every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you. Head here to learn more.
If you move plans, you’ll have the option to keep Switch Up on your new plan. If you decide not to, you won’t be able to add it as a paid perk again until you sign up for a new contract with us.
