My O2 is the app that puts you in control of your account. It’s available on iPhone and Android – no matter if you’re on Pay As You Go or Pay Monthly. And it’s full of features that let you upgrade, manage your account, view your latest bill, and access exclusive offers and discounts on devices and accessories. All this and more – in one free app.
O2 Business customer? Find out more about My O2 Business.
How to get the My O2 app
To get started, you'll need a smartphone or tablet with either Android version 4.1 or later or iOS 8 or later:
Android. Download the My O2 App for free from the Google Play Store
iPhone: Download the My O2 App for free from the App Store
If you prefer, you can also download the My O2 app by texting MYO2APP to 2020.
Are you signed up for My O2?
Once you install the app, you'll need your My O2 username and password to sign in. Not sure if you have these? See below for instructions.
Pay Monthly: You’ll automatically have these details, but you can get a reminder or click 'Forgotten your username or password' link on the My O2 sign in page
Pay As You Go: Sign up for My O2 here
If you've used My O2 on our website, the same username and password will also get you into the app.
How to sign in to the My O2 app
The first time you sign in to the app, we’ll ask you to set a memorable pin. If available, you'll also be able to opt-in to use fingerprint or face recognition. This lets you sign in quickly and securely.
You can change your pin or opt-in or out of fingerprint sign in at any time. Just go to the Profile icon in the app homepage and select PIN/Biometric from the menu.
What can I use the My O2 app for?
With the My O2 app, see what you can do. There are so many different features to help you manage your account, keep on top of your bills and get exclusive O2 offers.
Pay Monthly customers
Check how much data you have left
View your tariff and allowances
Add a Bolt On if you need more data
See your bill – and who you’ve been calling/texting
Pay your bill quickly and securely
Get the help you need with your device, account and more
See if you’re eligible for an upgrade
Switch to a new tariff
Discover fantastic perks, offers and more
Pay As You Go customers
Check your latest balance/allowance
Add a Bolt On for more data, minutes and/or texts
Top up with our automated service
Check your calling plan prices
Find help and support for your device, bill and more
Discover your nearest, free O2 Wifi hotspot
My O2 app FAQs
Yes – you can use your My O2 app when travelling abroad. Roaming in our Europe Zone is covered across all our tariffs, so it won’t cost you extra to use your app. Charges may apply, however, if you’re using the app outside the Europe Zone.
From time to time, we’ll make updates to the app to add new features and improve its performance. You can make sure you have the latest version of the app by going to the app store you use:
iPhone: Open the App Store, tap your profile icon, scroll down and go through the list of app updates available.
Android: Open the Google Play Store, click your profile icon and go to Manage apps and devices. Here, select Updates available.
On both iOS and Android, apps can also be updated automatically in case you forget.
Once you log in, navigate to the Account screen – this is where you can see how much data and minutes you’ve used during the current billing period.
From the Account screen of the My O2 app, scroll down to the Manage your account section at the bottom – where you’ll see the option to View your Bolt Ons. By clicking this, you’ll be taken through to a screen that shows your current Bolt Ons.
Can’t see that option? Click View all to see a complete list of options.
It’s easy to change your details with My O2. In the app, go to the Account tab and scroll down to <b>Manage your account</b>. Click <b>View All</b> and then <b>Manage my Personal Details</b>.
Go to the Account > tab, scroll down to Manage your account, click View all, and then select Manage my Personal Details.
You can purchase additional lines via the My O2 App as a handset or a SIM Only deal. If you do this when logged in, they'll all appear in the app under the same account. If not, you’ll have to create a new My O2 account for each new number.
To change your payment date, click Support > Payments > Payment and billing date. Scroll to your payment collection date and pick an alternative date range from the list.
Joining O2 from another network, you can still keep your mobile number by requesting a PAC code. From the My O2 app, go to Support and then choose Keep your number.
Log into the app and choose Offers from the tabs along the bottom. This will take you to the Offers screen, where you can choose from a range of different promotions – such as Priority. The options along the top of the Offers screen allow you to filter these.
