Changes to our freephone and premium numbers

The way we charge for our freephone and premium numbers is changing. From 1 July 2015, some numbers are now free, and charges for others will be shown more clearly so you always know exactly what you're paying.

0800 and 0808 numbers – now free to call from mobiles

Freephone numbers beginning 0800 or 0808 (most are already free from landlines), will also be free to call from mobiles starting from 1 July 2015. After that date, you won't be charged for calling any number starting 0800 or 0808 from your O2 phone and they won't appear on your bill.

084, 087, 09 and 118 numbers – clearer charges, so you always know what you're paying

Access charge – this is what we charge you, per minute, for connecting the call. Your access charge from 27 August 2015 will be 37p/min ex VAT for mobile and 5ppm for Landline.

Service charge – this is the rest of the call charge. The organisation you're calling decides the service charge, and must tell you about it. So if the service charge is 5p per minute, they might say: "Calls cost 5p per minute, plus your phone company's access charge".

We'll add the access charge and the service charge together on your bill, but you'll always know how much O2 has charged you.

Mobile Extension and Best for Business tariffs

If you're on a Mobile Extension or Best for Business tariff, these rates will exist until your contract ends.

These changes apply to every landline and mobile phone – not just your O2 phone. 
Find out more at Ofcom UK Calling