Call tagging

Call tagging allows you to track who’s calling who, and how much you’re spending. Once your bill is online, you can tag charges as either ‘Business’ or ‘Personal’, and then run reports to see you’re spending habits. This makes it easy to recover personal call costs and it’s simple to manage too – once you’ve set a tag it will automatically carry over to the next bill. 

To set tags, just sign in to My O2 Business and go to Bill analyser.

The first page in Bill Analyser will show the structure of your account on our billing system. To tag a call, make sure you’re at the correct level for that subscription.

How do I tag my calls as Business or Personal?

To tag calls as Business or Personal:

  • Sign in to My O2 Business and go to Bill Analyser
  • billing Select the user from the main screen
  • Click ‘Invoicing’ in the left navigation panel
  • Select ‘View invoices’ and click on the ellipses (three vertical dots) to the right of an invoice
  • Select ‘Tag’
  • Click on each number you wish to tag – a blue circle with a white tick will appear in all the numbers you’ve selected
  • Choose ‘Business’ or ‘Personal’


Once that’s done, you’ll see a confirmation message that your tags have been applied, and the list will refresh to show numbers which are untagged. 

To see all your tagging, select ‘Filter’, and to run a tagged usage report, click the ellipses.

Things to note:

  • A tag will be deleted if there are no charges on it for 12 months.
  • If the ‘Tag’ option is grey, tags are not yet available for this bill – check back later.

Can I use a wildcard to group phone numbers?

Yes, you can use an asterisk (*) as a wildcard.
For example, to label all Manchester landline numbers you could type 0161* and all numbers beginning with 0161 will be labelled. 

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