Bars and Bolt Ons

Bolt Ons are extra packages that can give you more value on your account, from cheaper calls to specific numbers abroad and extra data at home. 

If you have a Spend Cap, the prices of the Bolt Ons will not be included within your Spend Cap.

If you’re an administrator of a business account, you can apply different types of bars to phone numbers on your account, like bars on premium numbers or international calls. This gives you more control over how the phone is used, and your spending.

To apply bars:

  • Log in and go to Bill Analyser
  • Select the mobile phone number
  • Select bars from the left-hand navigation
  • Using the toggle button, switch the required bar on or off
  • The page will refresh to show your choices
  • Change or confirm your selection
  • Please note, that the status of the outgoing, stolen and full bars will be visible, but to switch them on or off, you will need to speak to a customer services representative.
Bar name Description
IMEI Prevents all functions on a specified device.
Stolen Prevents all functions on a specified device, once identified as stolen. It is recommended to also apply the IMEI Bar.
Full Complete barring of all phone functions on a specified mobile phone number.
GPRS Bars all data usage on a specified mobile phone number.
Outgoing call bar Restricts all outgoing calls on a specified mobile phone number.
Premium, International and Roaming Bar A multipurpose Bar that prevents a specified mobile phone number from making international calls from the UK to numbers overseas; roaming calls made whilst overseas; and calls to Premium Rate (09) numbers.
International Bar Prevents a specified phone number from making calls to other countries whilst in the UK.
Roaming Bar The specified mobile phone number can only make and receive calls in the UK. No voice or data services allowed whilst roaming outside the UK.
Premium Bar Prevents calls to Premium Rate (09) numbers on a specified mobile phone number.
Adult and chat bar Restricts adult and chat Premium SMS services on a specified mobile phone number.
Premium and International Bar Restricts international calls and calls to Premium Rate (09) numbers from a specified mobile phone number.
Default Limited Roam Bar The specified mobile phone number can only make international calls from abroad back to the UK, or to numbers within the country they are visiting.
Customer Request Limited Roam Bar Identical to Default Limited Roam Bar, but is only applied if the account holder has specifically requested this level of barring.
Incoming Roaming Call Bar Mobile phone number cannot receive any incoming calls when they are way from the UK. They may make calls but cannot receive them.

As an administrator, you can also view the Bolt Ons you have.

What types of bars are available for Small businesses and Partner managed customers?

Full – Stop a phone or tablet from making or receiving calls.

Device – If a device is lost or stolen you can stop it working.

Calling abroad – Stop a device calling abroad from the UK.

Premium – Stop a device making calls to premium rate numbers (but not texts – sorry).

Roaming – Stop a device making or receiving calls while outside the UK.

Data – Stop a device accessing the internet or using data via our network (it can still use data via wifi).

How can I add or remove bars to phone numbers on my account?

Small and Medium business and Partner-managed customers with access to the My Account side in My O2 Business can add or remove bars.

To add or remove bars: 

  • Sign in to My O2 Business and go to My Account
  • Click ‘Manage contracts’
  • Select ‘View or manage bars’
  • Choose the number to which you want to add or remove a bar
  • Click on a box to add a bar – an ‘X’ will appear when the bar is applied
  • Click on an ‘X’ to remove it from a box – the bar will be removed
  • Review and submit your request.

If your device is lost or stolen, get in touch with your usual O2 Business contact as soon as possible, to make sure no one else can use it – even if you still have access to My Account.

Note: If your account is in arrears, you’ll need to pay before you can add or change any bars.
 

What types of Bolt On are available?

The following Bolt Ons are available for you to choose from:

  • Domestic data Bolt Ons –Fixed prices for extra minutes and data, one-off and recurring
  • O2 Travel – All the data you need and cheaper calls in Europe for a single daily fee
  • International Favourites – Cheaper calls to a range of numbers abroad.
  • Worldwide 24 hour data bolt on to Rest of World 24 hour Pass – Fixed daily price for roaming outside Europe.
  • Worldwide data bolt on to Rest of World 30 day Pass– Fixed monthly price for roaming outside Europe.

Learn more about Bolt Ons.

How can I view my Bolt Ons?

To view Bolt Ons, Small and Medium business administrators can:

  • Sign in to My O2 Business and go to My Account
  • Select ‘Manage contracts’ 
  • Click ‘View tariffs and Bolt Ons’
  • Choose the number you want to view Bolt Ons for
  • Your tariff and Bolt Ons will be displayed.

Some things to remember:

  • You can remove recurring domestic data and International Favourites Bolt Ons after 30 days
  • You can only have one International Favourites Bolt On at a time on your account, or per phone
  • Recurring Bolt Ons will be charged for days remaining before your bill cycle date
  • One-off Bolt Ons will expire at your next bill date and will be charged in full.
     

To make changes to your Bolt Ons, get in touch with your usual O2 contact at 0800 977 7337.

Bolt On terms and conditions

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