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Support Request

Access for All

Need additional support or adjustments to manage your account?
Fill out our support request form below

We may need to contact you about the information you share on this form. If we’re unable to contact you via your preferred method, we will not be able to process your request. If you don’t hear from us within seven working days, please contact customer service and ask to be transferred over to Access for You, or message us via WhatsApp on 07921 336150.

About you

Please complete all fields unless stated otherwise.

Are you the account holder?

Who is this request for?

Contact preference

We'll try to get in touch using your preferred contact method, but sometimes you might get an automatically generated text or email. Please select which method of contact you prefer. We may need to contact you about the information you share on this form. This could come from an unknown number or email address.

Your account

Would you like to nominate a trusted friend or family member to help you manage your account?

Support needs

Please tell us about your disability or personal circumstances, and the adjustments you need us to make for you. This information will be recorded on your account for future reference. The information you provide will help us assess your requirements and any reasonable adjustments to how we work and communicate with you.

You can withdraw your consent or update your details at any time by emailing accessforyou@o2.com. Find out more about how we use your data in our Privacy Policy.

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