If you’d like us to make a note of your circumstances on your account, and arrange for any ongoing support or adjustments, you can let us know by contacting our customer services or asking a member of staff at your local O2 store to make a note of this for you.
Our Access For You Team is available for customers with more complex support needs who require ongoing assistance when using or accessing our services due to disability or personal situation, that can’t be met through our normal channels. You can Email our Access For You team accessforyou@o2.com or message us via WhatsApp on 07921 336150 for assistance.