Flex your data monthly
All O2 Refresh tariffs bought on or after 22 March 2018 are flexible. This means you can change your airtime tariff up or down, once a month.
Once you’ve had your new device for 30 days, you’ll be able to move between the other tariffs that were available on your phone when you bought it. Simply sign in to My O2 and choose the tariff you want to move to.
If you move to a lower tariff, you could lose some of your benefits – even if you move back to a higher tariff later. This means you may no longer be eligible for the Yearly Upgrade Programme, Free Screen Replacement or Loss and Theft Cover, if they apply to your account.
Don’t worry, we’ll let you know if you’re going to lose any benefits before you confirm your tariff change.
Find out more about our flexible tariffs and other benefits.
FAQs
Available on selected phones, flexible tariffs let you change your airtime tariff up or down to a selection of tariffs, once a month, throughout the length of your contract.
Each year your airtime tariff will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation, announced the February before. Find out more
You can change tariffs 30 days after you receive your new phone. You’ll be able to move between the other tariffs that were available on your phone when you bought it, subject to an annual RPI adjustment. Simply sign in to My O2, and choose the tariff you want to move to.
Your new tariff will start from the day of your next billing date.
.From 22 March 2018, flexible tariffs are available on O2 Refresh tariffs for phones, tablets and mobile broadband devices, when bought directly from O2.
If you’re on a flexible tariff you can keep your benefits like membership of our Yearly Upgrade Programme or Free Screen Replacement Cover or Loss and Theft Cover, if you move to a tariff that also offers these benefits (for example, if you’re on a 50GB tariff and want to move down to 30GB).
If you move to a lower ineligible tariff (10GB for example), , you would no longer be eligible for the Yearly Upgrade Programme, and your Free Screen Replacement or Loss and Theft Cover would be cancelled, even if you later move back to a higher tariff.
We’ll let you know if you’re going to lose any benefits, before you confirm your tariff change.
Yes. Flexible tariffs are available to business customers on Business Essentials tariffs. Find out more.
Whether you’re a new or existing customer, you can change tariffs, but how much flexibility you have depends on which tariff you’ve chosen. Most of our tariffs will let you change to a higher tariff, if you’re eligible. If you’re already on, or upgrade to a flexible tariff, you can move to a higher or lower tariff, once every billing month. Find out more about your tariff terms.
No. The new flexible tariffs are only available with selected phones on O2 Refresh.
Yes, flexible tariffs still qualify for O2 Open and Family Plan, but your discount will be adjusted to reflect the new tariff price you’ve chosen.
Yes. You can move to any of the available flexible tariffs, once every billing cycle.
Yes. From 22 March, you can share data on our flexible phone tariffs, with 1GB data or more, and our flexible tablet tariffs, with 3GB data or more.
Yes. We’ll let you know if you’re close to going over your data limit. If you need more data, you can add a data Bolt On in My O2.
Unlimited music streaming
Unlimited music streaming isn’t available to new customers anymore, but if you’ve been with us a while you may still have it.
Listen to all your favourite tracks, as much as you want, for as long as you want. It’s available with these music services, which you may already use or subscribe to:
Spotify
SoundCloud
Deezer
Apple Music
iTunes
Google Play
Other content types, including video streaming, from any application, are excluded from this offer.
