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Pricing

Annual price change from April 2024

Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms.

What this means for you

From April 2024, the monthly price of your mobile plan will be increasing. We’re letting you know now so you can plan ahead and be prepared. 

If you joined us from 8 February 2024, your price increase will be from April 2025. 

This year’s RPI was published on 14 February 2024 and is 4.9%.

Why your price is increasing 

As demand for data continues to rise, we need to remain committed to investing in our network technology, coverage and services. In 2023, we added extra 4G capacity to over 465,000 postcodes across the UK, brought 5G to over 50% of the population*, and expanded coverage into 100 of the most remote places across the UK. 
 

Check what your new bill amount will be 

Our useful calculator can show you what your new monthly bill amount will be and how it’s worked out. 

To find out how much you currently pay for your monthly mobile plan, sign in to My O2 to check any statement issued between April 2023 and March 2024.

How do the changes affect you?
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Step 1 of 2: About your contract
Do you have SIM Only and Standard Plan, or SIM and device ?
What does your bill look like ?
Price change calculator

Not sure what cost to calculate? Sign in to My O2 and you’ll be able to find your current plan on any statement issued between April 23 and April 24.

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What your new bill might look like

Here's an example of how representative tariffs could change in April 2024:

Your Airtime Plan will be adjusted by the RPI rate of inflation plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. The rate was published on 15 February 2024 and was 4.9%.

Current Mobile Airtime Plan (your inclusive minutes, texts and data) New rate from April 2024 Device Plan
£10.00 £10.88 No change
£18.00 £19.58 No change
£30.00 £32.64 No change
RPI and your O2 contract

Our terms and conditions state that the monthly subscription charge for all Pay Monthly and SIM Only tariffs would be adjusted by the RPI rate, plus 3.9% and that the adjustment would appear on your April bill. This year’s RPI was published on 14 February 2024 and is 4.9%.

If you've got an O2 Refresh tariff 
If you're on an O2 Refresh tariff your Airtime Plan is subject to RPI plus 3.9%, but your Device Plan is not. That's because your device is on a credit agreement, and not part of your monthly airtime subscription charge.

For example, if you're on a £18 a month O2 Refresh Airtime Plan, the increase of 4.9% plus 3.9% (8.8%) would have resulted in a new monthly Airtime Plan cost of £19.58.***
 
All other Pay Monthly tariffs 
***If you're on a SIM Only tariff, or one of our non-O2 Refresh Pay Monthly tariffs, RPI is applied to your monthly subscription charge (your tariff amount). For example, if your tariff is currently £30 a month, the increase of 4.9% plus 3.9% (8.8%) would have make your new monthly subscription charge £32.64***

What if I'm a Volt customer?

You'll have both mobile and cable services. Sign in to My Virgin Media from 28 February to find out how the cable price rise affects you.​

View help on bills and payments

* Population coverage measured at outdoor threshold level. Number of UK places based on more than 50% coverage in area.