Things that affect signal
Check for these things that can affect your signal. If you’re still having issues, try our Network support page.
Thick walls and windows
Using an older device
Your distance from a signal mast
Bad weather or thick tree cover
More people using the network around you
Network updates
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Our network improvements
We invest £2m per day on average to boost our network. Discover what we’ve done to bring you cutting-edge technology and reliable connectivity.
Unusual places our O2 network is found
Find out more about the stranger ways we’re improving our network
