Unsure which customer service team to contact? Having an issue or need to report a fault? We're here to help.

Which customer service team should I contact?

Before contacting Customer Service, see if your questions can be answered or problems solved with O2 help or Virgin Media help. If you still need further assistance, get in touch:

 

I'm having issues with my Virgin Media Broadband

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.

I’m having issues with my Virgin Media TV

You can find loads of helpful information on the Virgin Media support site. Go to Virgin Media support.

Does this change how I make queries about my Virgin Media account or report a fault?

No, nothing changes. Virgin Media will continue to support your Virgin Media service on their help site if you’re the registered account holder.

Does this change how I make queries about my O2 account?

No, nothing changes. We'll continue to provide customer service for everyone on O2 through our website, call centres and stores. You'll need to continue speaking to Virgin Media's support team for any broadband or TV queries.

Can Virgin Media customers get help in an O2 store?

No, nothing has changed for now. O2 stores only offer support for O2 products and services. If you've any questions about Virgin Media products and services, contact Virgin Media the way you usually would.

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